Privacy Policy

Welcome to Platinum Home Group NY, LLC (“we,” “us,” “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, mobile applications, services, and SMS messaging platform (collectively, the “Services”). By using our Services, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Information You Provide Directly

Contact Details: Name, email address, postal address, phone number, and any other information you submit via forms or during registration.
SMS/Mobile Opt-In Data: Mobile phone number, carrier information, and any consent flags indicating you have opted in to receive SMS messages.
Account Credentials: Username, password, and any additional login credentials if you register for an account.
Custom Fields: Any data fields you fill in on our website or mobile app, including property details, mortgage or foreclosure status, and any documents you upload (e.g., PDFs, images).

1.2 Information Collected Automatically

Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.
Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with our Services. You can control or disable cookies through your browser settings, though this may limit certain features.

1.3 Information from Third Parties

We may receive information about you from third parties, such as marketing partners, data aggregators, or social login providers (e.g., Google, Facebook). This may include demographic data, property-related details, or other public records to help verify or enrich the information you provide.

2. How We Use Your Information

Provide & Improve Services: To deliver the functionality of our website, mobile applications, and SMS messaging, and to troubleshoot issues.
Communications: To send transactional messages (account confirmations, appointment reminders, mortgage status updates) and to deliver marketing or promotional content (newsletters, offers) if you have opted in.
SMS/Mobile Messaging: To send you text messages about your property’s pre-foreclosure status, cash offers, appointment reminders, and relevant updates when you have opted in. See Section 4 for more details.
Analytics & Personalization: To analyze usage patterns, personalize your experience, and improve our Services based on aggregated trends.
Compliance & Legal Purposes: To comply with legal obligations, prevent fraud, and enforce our Terms of Use and other agreements.

3. SMS & Mobile Messaging Privacy

Opt-In & Consent: By providing your mobile phone number and opting in, you expressly consent to receive automated and personalized SMS messages from Platinum Home NY. Message frequency may vary depending on your property’s status and your ongoing engagement.

Data Use & Sharing: We respect your privacy. We will never sell, rent, or otherwise share your phone number, SMS opt-in data, or any related consent records with any third party or affiliate. Your information is used solely by Platinum Home NY for sending you SMS notifications as requested and for legitimate business purposes.

Cost & Message Types: Message and data rates may apply for any messages sent or received in connection with the Services. We may send recurring promotional or transactional SMS messages, including:

Pre-foreclosure notifications
Cash offer reminders
Appointment date/time confirmations
Property status updates

How to Opt Out: You can opt out at any time by replying STOP to any SMS message you receive from us. After you opt out, you may receive one final message confirming your opt-out. You can also email us at info@platinumhomeny.com for assistance.

Help & Support: For assistance with our SMS program, reply HELP to any text message or contact info@platinumhomeny.com. We typically respond within 24–48 hours.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to outside parties except as described below:

Service Providers: We may share information with vendors who perform services on our behalf (e.g., payment processors, hosting providers, email/SMS delivery services) under strict confidentiality agreements.
Legal Requirements: We may disclose information if required by law (e.g., subpoena, court order), to protect our rights, or to investigate fraud or safety concerns.
Business Transfers: If Platinum Home NY is involved in a merger, acquisition, or asset sale, your information may be transferred to the new owner as permitted by law. You will be notified via email or prominent notice on our website if such a transfer occurs.
Aggregate & Anonymized Data: We may share non‐identifiable, aggregated data (e.g., demographic trends, usage statistics) with third parties for marketing or analytics purposes. This data cannot be used to identify any individual.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tools to collect information about your interaction with our Services. Cookies help us personalize your experience, remember your preferences, and compile aggregate usage statistics. You can manage or disable cookies through your browser settings; however, disabling cookies may limit certain features.

6. Security of Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no system is completely secure. If you believe your account has been compromised, please contact us immediately at info@platinumhomeny.com.

7. Your Rights & Choices

Access & Correction: You can review and update most of your personal information by logging into your account or by contacting us at info@platinumhomeny.com.
Opt-Out of Marketing: You may opt out of receiving promotional emails or SMS messages by clicking the “unsubscribe” link in any email or by replying “STOP” to any SMS message. We will process opt-out requests promptly, but you may receive a final confirmation message.
Data Deletion: If you wish to delete your account and all associated personal data, contact us at info@platinumhomeny.com. We will delete your data as required by law, except where retention is needed to comply with legal obligations.

8. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us so we can delete that information.

9. Third-Party Links

Our website or SMS messages may contain links to third-party sites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a new “Effective Date.” If we make material changes, we will notify you—either via email (if we have your address) or by placing a prominent notice on our website and/or sending an SMS.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Platinum Home NY, LLC
95 Guernsey Street, Brooklyn NY 11222
Email: info@platinumhomeny.com
Phone: (888) 508-3962